1. Ideas and suggestions
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Declined

Please include users' original message in support replies

Fredrik Paues fa 11 anys • updated by Buy Me a Pie! (Head of Customer Care Service) fa 11 anys • 2
When I write to support I most of the times forget about it after sending. The support replies, however, only include the reply and a case number and do little to remind me of my original inquiry. It would be great if the original messages were quoted in the support replies.
Buy Me a Pie! (Head of Customer Care Service) fa 11 anys
This feature is not related to the app, but to CRM system used for support.
Answer
Declined
Buy Me a Pie! (Head of Customer Care Service) fa 11 anys
Fredrik Paues fa 11 anys
Of course. Nevertheless, it would be great if it was changed.

Customer support service by UserEcho